Because our products are research reagents whose integrity depends on proper storage after delivery, sales are final once an order has shipped — with the important exceptions below.

Purity guarantee

If you send any lot for independent third-party analysis and it comes back below its stated purity specification, we will refund the order in full and reimburse the documented cost of your test. Every lot is tested before it ships, so we stand behind this.

Damaged or lost in transit

If a tracked order is lost in transit, or arrives damaged, we will reship it at no cost to you. Please contact us within 7 days of the delivery (or expected delivery) date.

Incorrect items

If you receive the wrong product, we will correct the order promptly at our expense.

How to start a claim

Email us through the contact page with your order number and any relevant photos or test results. We respond within one business day.

This is a template and should be reviewed by legal counsel before launch.